13.6 C
Vienna
Monday, September 18, 2017

How do I access my digital subscription?

If you have ordered a digital subscription, it will be available as soon as your payment has gone through. So if you didn’t pay by credit card, make sure to make that direct transfer tonight.

You can find instructions on how to access your digital subscription here.

Why am I getting this newsletter once a month?

When you subscribe, you also sign up for our newsletter. We recommend staying subscribed to this for two reasons:

It will notify you when your next METROPOLE will arrive in the mail.

We let you know about cool events we’re hosting, sweepstakes giveaways and the like. You wouldn’t want to miss those, right?

I don’t get METROPOLE until the 4th or the 5th of every month. Am I missing out on your events calendar?

Don’t worry. As Billy Joel said, “Vienna waits for you,” and we begin the METROPOLE month on the 7th. So if you haven’t received METROPOLE by the 7th, please shoot office@metropole.at an e-mail. We’ll send you a fresh copy to your verified mailing address, and send our team of mean search dogs to the post office to sniff out what went wrong.

Why is it taking so long for my FIRST METROPOLE to arrive?

Depending on what time of the month you ordered your subscription, you may have missed the cut-off date for the magazine delivery. The cutoff date is the 20th. If you particularly wanted to get the most recent issue, just send us an e-mail at office@metropole.at and we’ll adjust your subscription’s start date.

This wait time can be longer if you order during our double issue months, which is July/August or December/January.

Where is my August or January issue?

METROPOLE comes out 10 times a year, with a double issue for July/August, and December/January, so it’s most likely already in your hands. The events calendar covers both months, so don’t archive it early.

I’ve changed my shipping address, what should I do?

Please send an e-mail to subs@metropole.at and notify us of the change. Make sure to do this before the 20th of the month when you wish to switch addresses.

What types of payments are accepted?

We accept direct bank transfer and credit card.

Will my subscription automatically get renewed?

If you used your credit card to purchase your subscription will be automatically renewed if you don’t cancel it.

How do I change my print subscription to a digital one and vice versa?

Just send an e-mail to subs@metropole.at and we will change your subscription.

I preordered the Health Guide, when will it arrive?

We will start shipping the Health Guide in mid-October.

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