[vc_row][vc_column][vc_custom_heading text=”FAQs” font_container=”tag:h2|font_size:50|text_align:left”][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_custom_heading text=”Subscriptions” use_theme_fonts=”yes” css=”.vc_custom_1583775948996{margin-bottom: 7px !important;margin-left: 10px !important;}” el_class=”faq_headings”][vc_toggle title=”How do I access my digital subscription?” style=”rounded_outline”]As soon as we receive your payment, your Digital Subscription, Print & Digital Subscription or Metropole Membership will be activated and you’ll be able to login and get access to all of our online premium content, to the ePaper version of the print magazine and to the complete Metropole archive.
[/vc_toggle][vc_toggle title=”My address has changed, what should I do?” style=”rounded_outline”]You can easily change your billing or shipping information in your account page. For print subscribers, please make sure to update your shipping address by the 20th of the month before the next print issue comes out. The cutoff dates are the 20th of February, May, August and November.[/vc_toggle][vc_toggle title=”I haven’t received the latest issue. What can I do?” style=”rounded_outline”]Don’t worry. As Billy Joel said, “Vienna waits for you,” and Metropole begins the season on the 7th of March, June, September and December. So, if you haven’t received Metropole by the 7th of one the respective months, please shoot us an email to subs@keepviennaboring.at. We’ll send you a fresh copy to your verified mailing address as soon as possible.[/vc_toggle][vc_toggle title=”I’m not sure I want to commit to a subscription. Can I get to know you first?” style=”rounded_outline”]In addition to our free online content, you can subscribe to our monthly newsletter to stay on top of Vienna’s news and events. Besides that, you can get to know the Metropole community face-to-face at one of our monthly events, either an intimate Salon or one of Metropole’s bi-annual Special Events as well as more events we host with partners in Vienna.
[/vc_toggle][vc_toggle title=”What are the benefits of a Print & Digital subscription over a Digital subscription?” style=”rounded_outline”]With a Print & Digital Subscription you not only get access to all online premium content, the weekly newsletter update and the print issue sent to your door every season. You also get free access to Metropole’s monthly events as well as invitations and free access to Metropole partner events. A Digital subscription grants you access to premium online content and invitations to Metropole Events, however digital subscribers pay a discounted €5 entry fee for events (full price is €10) and do not receive the print issue.
[/vc_toggle][vc_toggle title=”What is the Metropole Membership?” style=”rounded_outline”]- The Metropole Membership is currently not available –
The Metropole Membership is your fast pass to Vienna and its international community. In addition to all the benefits of the Print & Digital Subscription, this includes exciting offers and discounts, available exclusively to Metropole Members.
Being a Metropole Member grants you:
- digital version of the magazine
- access to premium content on the website
- digital access to our archive
- invitations to our subscriber-only events
- weekly newsletter “Your Guide to Austria’s Latest News”
- access to our subscriber-only special offers and sweepstakes
- 4 print issues of Metropole, delivered to your door
- free access to all our events
- exclusive offers and discounts from our partners
- free Metropole Survival Kit
- invitations to exclusive partner events
- dining and entertainment experiences in Vienna
- gifts every time you renew
[/vc_toggle][vc_toggle title=”How do I book a ticket to a Salon or Special Event?” style=”rounded_outline”]You can book our upcoming Metropole Salons here. If you’re looking for events in English (or that don’t require German-language skills) across the city, you can find them here.[/vc_toggle][vc_toggle title=”How do I switch to a different type of subscription?” style=”rounded_outline”]You can easily switch between a Digital subscription, a Print & Digital subscription and a Metropole membership in your account page. Please note, we cannot refund any part of your existing subscription (see Terms & conditions for details). The switch will take effect as soon as your existing subscription expires.
Note: This is still in the beta phase. If you have difficulties, please contact subs@keepviennaboring.at.[/vc_toggle][vc_toggle title=”Will my subscription renew automatically?” style=”rounded_outline”]Yes, the credit card, PayPal or SEPA Direct Debit information you used to purchase your subscription will be debited automatically unless you cancel before the renewal date. [/vc_toggle][vc_toggle title=”Why is it taking so long for my first Metropole magazine to arrive?” style=”rounded_outline”]Depending on when you ordered your subscription, you may have missed the cut-off date for the magazine delivery. The cutoff dates are the 20th of February, May, August and November.[/vc_toggle][vc_toggle title=”Why are there only four issues a year?” style=”rounded_outline”]In order to be able to continue delivering you the high-quality long-form and visually stimulating photographic and illustrated content, alongside constant up-to-date coverage on the metropole website, we decided to make Metropole in print seasonal and provide a comprehensive guide to Spring, Summer, Fall and Winter in Vienna.
From 2015-2019 Metropole was published on a monthly basis, 10 times a year (double issues in July/August and December/January). Beginning with the Spring issue in March 2019, each Metropole print edition grew to 150 pages and was produced on a quarterly basis. The move was also to give the fast-paced digital news world more justice by expanding our capacity to create timely and relevant online content. [/vc_toggle][vc_toggle title=”How do I cancel my subscription?” style=”rounded_outline”]Goodbyes are hard, but they are a part of life. You can easily cancel your subscription in your account page. But before you go, please consider switching to an online subscription or gifting yours to an international friend in Vienna.
[/vc_toggle][vc_toggle title=”How can I apply a discount code to my renewal?” style=”rounded_outline”]To redeem a coupon, simply need to renew your subscription manually in your account page and add the discount code at checkout.
[/vc_toggle][/vc_column][vc_column width=”1/3″][vc_custom_heading text=”Business Subscription” use_theme_fonts=”yes” el_class=”faq_headings”][vc_toggle title=”I am a team member of a business subscription and want to change my shipping address to my home.” style=”rounded_outline”]In your account you can easily change the shipping address to your home address and the next print issue of Metropole and any other purchases will be delivered to your door.[/vc_toggle][vc_toggle title=”What is included in a Metropole business subscription?” style=”rounded_outline”]Your subscription with Metropole brings you and your employees access to the following advantages:
- Insight into culture and current events in Vienna and the region with a beautiful quarterly magazine and unlimited access to digital content on keepviennaboring.at.
- Invitations and free tickets to Metropole’s monthly Salons and bi-annual Special Events
- Subscriber-only offers and sweepstakes
- Metropole’s weekly newsletter “Your Guide to Austria’s Latest News” with great upcoming event recommendations straight to their inbox
- Access to a business directory with all the services newcomers and international people need in Vienna.
[/vc_toggle][vc_toggle title=”I am a team member of a business subscription. How do I buy other Metropole products?” style=”rounded_outline”]Home Town Media, the publisher of Metropole also publishes the Vienna Survival Guide series on Education, Health or Housing respectively. You can also take a deep dive into Austria’s regional history in From Empire to Republic. If you have questions about how to purchase them or the status of your order, contact subs@keepviennaboring.at.[/vc_toggle][vc_toggle title=”What if my employees already have Metropole subscriptions and want to convert it to our company account?” style=”rounded_outline”]Employee’s subscriptions can be converted when their active subscription period ends.[/vc_toggle][vc_toggle title=”Will business subscriptions renew automatically?” style=”rounded_outline”]Yes, just as a normal Metropole subscription, a business subscription will renew automatically.[/vc_toggle][vc_toggle title=”How do I reassign or remove one of my team members from the subscription?” style=”rounded_outline”]In the Business Subscription account, you can easily remove or add members to your team.[/vc_toggle][vc_toggle title=”Can I upgrade or downgrade the number of users?” style=”rounded_outline”]Yes, these changes can be made on the end of each billing period, either monthly or annually.[/vc_toggle][/vc_column][vc_column width=”1/3″][vc_custom_heading text=”Shop” use_theme_fonts=”yes” el_class=”faq_headings”][vc_toggle title=”What payment methods and currencies are accepted?”]We accept credit card, PayPal and SEPA Direct Debit as payment methods. We accept payments in euro. Other currencies can be converted by your bank.
[/vc_toggle][vc_toggle title=”I cannot login into my account.”]If you have trouble logging in or resetting your password please contact subs@keepviennaboring.at.
[/vc_toggle][vc_toggle title=”When will my order arrive?” style=”rounded_outline”]Your order is sent out as soon as possible. When you receive the confirmation of your order, it means the product is on its way. Books or magazines should arrive within 3-5 business days of confirmation. If your order has not arrived within this period, please contact subs@keepviennaboring.at.[/vc_toggle][vc_toggle title=”Can I change an order?” style=”rounded_outline”]Once your order is confirmed, your order can no longer be changed.[/vc_toggle][vc_toggle title=”How do I use a coupon code?” style=”rounded_outline”]Please enter your coupon code in the designated field during check out.[/vc_toggle][vc_toggle title=”Can I pick up my order at a post office or pickup station in Vienna?” style=”rounded_outline”]Yes, if you wish, we can send your order to the post office or post pickup station of your choice in Vienna. Just mention it in an order note and inform us of your preferred pickup station. You will then receive all of the pickup information from the Austrian Post to the provided email address.[/vc_toggle][vc_custom_heading text=”Other” use_theme_fonts=”yes” el_class=”faq_headings”][vc_toggle title=”I have feedback, who should I write to?” style=”rounded_outline”]No matter what’s weighing on your heart, you can contact us anytime![/vc_toggle][vc_toggle title=”Why am I getting the newsletter?” style=”rounded_outline”]When you subscribe, you are automatically signed up for three newsletters:
Metropole has three different newsletters:
- Metropole’s monthly newsletter provides you with an overview of what’s happening in Vienna this month, including invitations to our Metropole events. It’s free and you can sign up for this newsletter when you buy something in our online shop, register for events or subscribe to our Newsletter here.
- Metropole Subscribers – no matter whether they have a digital, print & digital or membership subscription – receive a weekly newsletter with updates on the latest news that moves Vienna as well as recommendations for events that week.
- Metropole Members additionally receive exclusive Member Club updates once a month, with gifts and tickets they can claim as well as exclusive invitations.
If you would like to unsubscribe from one or more of these newsletters, you can find a button at the bottom of each respective e-mail.
[/vc_toggle][vc_toggle title=”Can I nominate a topic for a Metropole Salon?” style=”rounded_outline”]We value your ideas about topics for debate, who’d make a good speaker and what unique locations you would like to get to know better. Please email rossman@keepviennaboring.at with your suggestions.[/vc_toggle][vc_toggle title=”I have questions about my visa, apartment search or what to do in Vienna. Where can I find guidance?” style=”rounded_outline”]You’re at the right address – we recognize that new arrivals and long-time residents might have practical questions they need assistance with. We have these answers and more available on Metropole’s Hello Pages directory.
[/vc_toggle][vc_toggle title=”What is Home Town Media?” style=”rounded_outline”]Home Town Media GmbH was founded in Vienna, Austria in 2015. Since then, it has produced the magazine Metropole in print and online. In addition, it produces high-quality English-language digital content and print products for companies, educators and government institutions.
[/vc_toggle][vc_toggle title=”Did we not answer your question?” style=”rounded_outline”]If you have any further questions about your subscription, our products or any other topic, drop us an email at office@keepviennaboring.at. Our customer service is happy to help!
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