Practical Guide to Mental Health and Domestic Violence Services in Vienna

A practical guide to mental health and domestic abuse support in Vienna and Austria

Each of us thrives on our social relationships, knowing our family is safe and healthy and having a routine and productive life. COVID-19 upended each of these usual comforts, and along with it our mental health.

We are more stressed out, inundated with negative news, isolated, and without the normal routines grounding our sense of relationships, worth, and future. Moreover, rates of domestic abuse have increased rapidly, and everyone needs to know there is help available. 1 in 5 women in Austria has been a victim of intimate partner violence and this has only increased due to COVID-19 lockdowns and isolation. 

Mental wellbeing is vital to a healthy, productive, and emotionally fulfilling life. We at Metropole want to give you the tools to stay on top of your psychological wellbeing during and after the coronavirus experience. 

These resources are for English-speaking children, adolescents, mothers, girls, partners, men and others facing verbal, physical or psychological abuse, sexual, social or economic abuse, if you need:

  • immediate assistance 
  • counselling 
  • individual or group therapy
  • legal advice 
  • have general questions
  • or simply feeling uncertain about what to do next

The following websites are support hotlines, information and research on the psychology of domestic violence. More than anything, you’re not alone.

If you’re in immediate danger, you may call 133 (Police) or 112 (Euro-Emergency number across EU).

Violence is Never Ok! 

Violence is Never Ok! Is an information resource for children and juveniles on domestic violence. You will learn about where to get help if you’ve experienced it, how to deal with emotions. 

  • German, English, and Turkish. 

Domestic Violence Intervention Center Vienna

Domestic Violence Intervention Center Vienna  provide interventions in the event of violence in the family run by social workers and lawyers. Here is a map of intervention centers across Austria

  • Their interventions and consultations are offered in German, English, French, Italian, Slovakian, Armenian, BKS, Farsi, Kurdish, Polish, Russian and Turkish.

Women’s Safehouses Vienna

Frauenhäuser Wien provides 24-hour emergency help for abuse victims. If you and your children are facing abuse from an ex-husband, husband, partner, they will provide protection, assistance and accommodation, regardless of your nationality, religion or income. Frauenhäuser Wien also provides a counselling center for women and provide court assistance.

  • Hotline: 057722
  • German, English, French, Bosnian, Croatian, Serbian, Turkish and Russian

Rat auf Draht

Hotline for children provides a point of contact problems, questions and crisis situations facing children, youth and their caregivers. Their team includes psychologists, life and social advisors, psychotherapists and lawyers. If you’re in need of support, you may call 147, text or write to them over email. (available in German)

  • By phone: 147

Sigmund Freud University

Sigmund Freud University has a Psychological Outpatient Clinic for treatment for addiction, stress, burnout, chronic pain, aggression, emotional and social skills training, concentration and more by way of individual and group therapy. Payment is income-based. All of their services are offered in English. 

Women’s Helpline against Violence

Women’s Helpline Against Violence offers a free, English-language, anonymous, confidential and around the clock helpline for women facing violence. They offer help for women and girls threatened by violence, affected by stalking or forced marriage, relationship or life crises, for those seeking advice on violence, and more. They provide counseling by phone, immediate help in dangerous situations, legal information, accompaniment in court, police interventions and other forms of support. 

  • Call their hotline here: 0800 222 555
  • Russian, Bosnian, Romanian, Turkish, Arabic and Persian

Halt der Gewalt

Online Consultations for women and girls facing violence offers a help chat service every day from 16.00 to 22.00. It is for women and girls facing physical, psychological and sexual violence in their lives. You will find information about legal support, women’s support groups and available protection for victims. HELPCHAT offer consultations in German, English and Turkish. 

  • English, German and Turkish

Women’s service in Vienna

Women’s service in Vienna (Das Frauenservice Wien) is a consultation service for women and girls in the city of Vienna In need of support for legal affairs, offers legal consultation, a 24-hour Emergency Hotline for women and girls facing psychical or psychological violence, support for projects and communities and more. You may also order articles and books related to different themes and how they affect women. 

  • 24-hour hotline: 0171719

Women Counsel Women

Women Counsel Women (Frauen Beraten Frauen) offers free, English-language counselling and psychotherapy for women with relationship or health problems, depression and anxiety, psychosomatic disorders, with questions about sexuality, about conflicts with children, issues in the workplace and others. This includes psychological counselling, individual and group psychotheraphy, legal advice, support through speratation and divorce, meditation talks, etc. 

  • 01/587 67 50
  • German and English  

Association of Independent Safehouses in Austria

Autonome Österreichische Frauenhäuser provides a network of available safehouses for women across Austria, it outlines laws in Austria for protection against violence and provides education on domestic abuse. 

  • Women’s Helpline against Violence: 0800 222 555

Familienberatung

Family Counselling (familienberatung) offers free, anonymous consultation on divorce, separation, education, sexuality, couples’ conflict, psychological problems, family violence, pregnancy. Family Counseling also provides counseling centers if your children, friends or students are involved in religious extremism and the Austrian Youth Portal as a service for young people between 12 and 26. They provide services in English and can be reached Monday to Thursday from 9:00-15:00.

  • Call: 0800240262
  • German and English

Men’s Counseling Center 

Männerberatungsstellen offers psychological, psychotherapeutic, social and legal help, alongside information and training on different topics men are coping with. 

  • In Vienna, they can be reached at 01-603282828
  • For other regions, see here

If you’re looking for an English-speaking psychologist or therapist, you can use the advanced search options at psyonline.

Corona hotline

Corona hotline  Austria’s Ministry of Social Affairs, Health, Care and Consumer Protection provides a 24-hour hotline for questions about support, travel, working and more. For questions about transmission, symptoms and prevention you can reach the Austria Agency for Health and Food Safety at 0800 555 621. For general health consultations, you can reach 1450.

Forum for the re-empowerment of women facing relationship abuse re-empowerment offers discussion groups and informational resources.

If you have additions or questions about the content, please contact the author: [email protected]


Ryan Powell
Ryan is a journalist and digital product manager, currently managing products and projects for Metropole. He oversees corporate publishing projects, product development, hosts a video show now and again, and writes as often as time allows!

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